Motorola as a company is in a pinch under Lenovo, the name being “shortened” to just Moto. But the problems didn’t start and won’t end here, apparently. Motorola has risen to great popularity in the past few years since the Moto G was launched, getting generally positive reviews when it comes to hardware. The Moto G, Moto X and Droid Turbo were hits in 2014 and 2015, but problems with support, software, hardware and availability are slowly emerging to the surface, distressing fans. The most recent upheaval comes about the Droid Turbo 2, released at the end of 2015 with a shatterproof display. Unfortunately, there’s a possible bad batch of smartphones out there with a hardware flaw affecting the LCD display: users are getting a vertical green line to the right side of their display, which seems to be nothing but a hardware problem. Other companies like Samsung, Apple, LG, Nexus and HTC have encountered these types of bad batch problems in the past, but they have resolved them pretty easily by replacing the handsets affected. Motorola or rather Lenovo is not doing that, instead angering fans even more by accusing those with Droid Turbo 2 problems of being negligent and attributing the green line on the display to drops, falls and carelessness, despite the issue being clearly of a faulty hardware nature.
Motorola forums were flooded with the green line issue users found with the Motorola Droid Turbo 2 last week, and since then, neither Verizon or Motorola have done anything significant to publicly acknowledge the issue or offer an explanation. Users experiencing the problem confessed that their experience with Motorola support was less than satisfactory, others chiming in that the company has been having issues with support for the past year since the Lenovo acquisition was finalized. Many people with many different Motorola phones have complained that support is slow and unhelpful at times, but of course, there were positive experiences, too. Comments from people who allegedly talked to support about the Droid Turbo 2 green line described situations in which support sent them a Maker code to order a replacement phone, while others said support accused them of negligence and attributed the LCD flaw to a fall or other types of user-induced damage, so to speak. In the past year, I’ve come across many forum threads and comment sections criticizing the Motorola support team, emphasizing that since the Lenovo takeover, the experiences they’ve had were mostly negative in nature. The company’s reputation is getting worse by the day, if we are to take into account all the complaints we can find on the internet.
However, there are plenty of good testimonials and plenty of satisfied customers buying the Droid Turbo 2 or any other Moto device. Although there have been quite a few complaints about the Moto 360, Moto 360 2nd gen, Moto X Play, Moto X, Moto X Pure, Nexus 6 and original Droid Turbo, most people agree that the company’s devices are of good quality and most likely, there’s a gap in the manufacturing chains which causes some sort of bad batch creation with every device, at some point. While that’s a plausible explanation, we’re waiting for Motorola and Lenovo to talk more about all the issues they’ve been having and how they’re handling the chaotic situation/merger that they’re going through right now. Representatives from both companies have assured fans that they are working through the problems they are having as consequences of the purchase and requested patience from fans. While all that is nice, it is undeniably obvious that the Lenovo-Motorola merger, as it were, is struggling to find its ground.
Lenovo has already dropped the Motorola name and left only “Moto”, and rumors about layoffs within the mobile division of the company tasked with Motorola have already made waves earlier in the year and during 2015 as well. With the Droid Turbo 2 screen problems being only the tip of the iceberg, customers are finding themselves wondering about the future of the Moto brand under Lenovo leadership. With support problems always present, faulty hardware and software bugs plaguing users are creating a breeding ground for uncertainty and distrust. Lenovo doesn’t have a very good reputation when it comes to satisfying their users and have been part of scandals like Superfish, adware placed on their hardware and distributed to customers around the world. Although Motorola will remain a name in the mobile industry and I’m sure many fans will hold onto the good things this company had to offer, there are many negative opinions and predictions surrounding the new “Moto” brand. 2016 is going to be a big year for Moto and Lenovo and the Droid Turbo 2 problems are not getting them off to a really good start.
Moreover, users of the international Moto X Force have also noticed the green line issue and are struggling with Motorola support to have their devices replaced. The most unfortunate part of this ordeal is that neither Motorola, Lenovo or Verizon have issued official statements about the green line problem. Most of the people who went through support channels with the issue reported that the companies they turned to were convinced that the green line was caused by a fall or drop and emphasized that the Droid Turbo 2’s display is shatterproof, not shock-proof. The entire shebang stinks of false advertising in some people’s minds, others attribute the problems to the merger in progress and to the layoffs that Lenovo went through with last year. Since the companies involved are mum about the issue, we can’t yet draw a conclusion. However, the issue seems to be widespread across Motorola Droid Turbo 2 and Moto X Force users, and that’s not something to be taken lightly. Fans are distressed over these issues because going through support channels from Motorola is difficult, it can be costly and Verizon is reticent in giving warranty to those with green lines on their screens.
Until Lenovo publicly acknowledges the issue, there’s not much we can say about how things will progress in the company’s mobile device division. Moto is at a crossroads and it looks like they’re not going to go “customer first”, as per Motorola tradition, this time around. Hopefully, this merger does not mean that we will lose one of the best smartphone manufacturers in the Android world, but the situation isn’t really promising for fans right now. Only time will tell how the merger will unfold.
Latest posts by Viv (see all)
- OnePlus 3 update to OxygenOS 3.2.0 halted due to installation issues - July 6, 2016
- OnePlus 3 launch on June 14 – all you need to know - June 6, 2016
- Google is launching a mid-range Android VR headset next week - May 12, 2016